Return & Refund Policy

Returns & Refunds

We have a 30-days return and refund policy, which means you have 30 days after receiving your item(s) to contact us and make your return / refund request.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will fully compensate you for this kind of situation (including delivery). Please contact us at service@misslalatights.com and Miss Lala will get back to you as soon as possible.

Returns

Have you changed your mind or the item received does not meet your expectations? No problem!
We can take back or exchange this item under certain conditions.
To be eligible to return your items, they need to be in their original condition i.e. unworn, untried or unused, with tags, and in the original packaging.

To initiate the return process, please contact us at service@misslalatights.com. Once your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back without prior contacting us will not be eligible for a return. In this situation, you will have to pay the return shipping cost.

Refunds

Once your return / refund request is processed, and approved, you’ll be automatically refunded to your original payment method. Please remember it may take some time to your bank or credit card company to process the refund.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns of gift cards.

You can always contact us for any question regarding this policy at service@misslalatights.com. Don’t be shy, we’ll be happy to help you.